Transfer: form CRUISE TERMINAL to GRAND HOTEL MATTEI

- transfer by shared bus with driver

- fare: 1 passenger with 1 suitcases
  1 seat
  1 hand luggage
  1 checked-in suitcase (29x19x11 inch)
  
- fare: 1 passenger with 2 suitcases
  1 seat
  1 hand luggage
  2 hold luggage (29x19x11 inch)
- fare: family package
  4 seats
  4 hand luggage
  4 hold luggage (29x19x11 inch)
 
- fare: family package + extra suitcases
  4 seat
  6 hand luggage
  6 hold luggage (29x19x11 inch)

- Contacts:
for any questions about this service please contact us at!
  . email: info@visitravenna.it / transfer@visitravenna.it 
  . phone: +39 0544 482838
  . whatsapp: +39 348 4504049

- Transportation Service Information
The service is provided with a vehicle shared with other passengers.
Capacity is limited, both for seating and luggage space. Therefore, each passenger can only bring on board what is included in the selected fare.

Please note that a "CHECKED BAG" refers to a standard piece of luggage whose dimensions must not exceed 75x49x30 cm. If you have very large and particularly bulky luggage that exceeds these dimensions, you will need to select the "1 passenger with 2 bags" fare, as the space available inside the vehicle is limited.

If the dimensions and quantity of the luggage selected during booking are not respected, the transportation service will not be guaranteed.

- Request for Wheelchair Accessible Vehicle
If you require a wheelchair accessible vehicle for the transportation of individuals with disabilities or mobility difficulties, please send us a timely request via email at transfer@visitravenna.it. We will check the availability of the requested vehicle and inform you of any applicable surcharges.

Please note that without prior notification, we cannot guarantee the service with a standard vehicle. It is essential to communicate any specific needs in advance.

- Request for Child Safety Seat
If you require a child safety seat, please send us a timely request via email at transfer@visitravenna.it, specifying the child's age. We will check the availability of the requested seat and inform you of any applicable surcharges.

Please note that without prior notification, we cannot guarantee the service. It is essential to communicate any specific needs in advance.

- Service Punctuality
We will do our best to be punctual. However, due to traffic and/or unexpected route changes, the service may experience slight delays.In such cases, we kindly ask you to wait near the wooden kiosk housing the Tourist Information Office at the Terminal and to remain reachable for communications from our staff.

Please note that one of our operators will always be ready to update you on the status of the transfers and can be contacted (preferably via WhatsApp) at +39 348 4504049.

- Vehicle Identification
Our driver will have an identification sign on the vehicle with the "Visit Ravenna" logo and a list of booked names.
Please ensure that the vehicle matches the one you booked and be careful not to board other vehicles.

If you decide at the last moment to use a different service, no refund will be provided. For more information, please refer to our cancellation policy.

- Invoice Request
If you need an invoice, you must request it before making the payment by contacting our office at the email address: info@visitravenna.it

Pick-up point:
- get off the ship, exit the terminal, and look for the staff with uniforms or VISIT RAVENNA signs. If you have difficulties in locating the correct vehicle, you can contact the Tourist Information Office located at the wooden shed just outside the terminal on the left

Drop-off point:
- Grand Hotel Mattei: in the parking lot in front of the main entrance

Read our terms and condizions.